SmarTech takes good care of packaging and shipment operations.
After the order is placed, the Logistics Department takes care of your product handling its packaging and even carrying out customs pocedures.
Your antenna will be monitored 24/7 until delivery has occured.
As soon as the forwarder delivers the products the buyer undertakes to make sure
a) the number of boxes delivered is the correct one
b) the packaging is intact, not damaged, wet or altered in any way.
Any damage to the packaging/product or incorrect number of packages or details must be immediately contested, by writing RECEIVED/UNCHECKED WITH RESERVE (INDICATING THE REASON OF THE RESERVE e.g. “broken packaging” or “crashed packagin” etc.) on the courier’s proof of delivery note.
Once the courier’s document has been signed, the customer can no longer contest the exterior characteristics of the delivered materials in any way. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days from the date goods are delivered, as specified herein.
SmarTech avails itself of the leading international shipping companies.